Return & Refund Policy

At ZayZay Collections, we take pride in providing high-quality raw and virgin hair. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase.

To start a return, you can contact us at support@zayzaycollections.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. We are not responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please refer to your bank for more details on refund processing times. If more than 15 business days have passed since we’ve approved your return, please contact us at support@zayzaycollections.com.

To start the exchange process, you must return the item in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Once the return has been received by ZayZay Collections and has been approved, we will ship your new item.

You can always contact us for any return or exchange questions at support@zayzaycollections.com.

Damages and issues

If you receive a damaged or incorrect item, please email us within 14 days of delivery at support@zayzaycollections.com with your order number and photos of the product and packaging

We will review your request and provide instructions for a replacement if approved.

Exceptions / non-returnable items

  • Hair that has been installed or worn

  • Hair that has been washed, brushed, or altered

  • Custom orders or special orders

  • Clearance or sale items

  • Gift cards

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us

For any questions regarding your order, please contact us at:
Email: support@zayzaycollections.com
Business: ZayZay Collections